LENOVO 51J8577 – 1 year 24×7 VMware Software Support for Enterprise

IBM VMware Enterprise/Enterprise Plus level support 1-year 2 Way @ 24×7. Number of years: 1 year(s), Service time (hours x days): 24×7

Gold / Platinum Basic VMware support for System x provides 1 and 3 year offerings with 9×5 / 24×7 coverage, packaged within a ServicePac.
Gold and Platinum level support does not include Microsoft Windows, Linux, IBM Director or RDM etc. Support is designed for clients who are trying out VMware products. IBM Software Support Services recommends the standard “Support Line for VMware ServicePac”- under Remote Technical Support Line offerings, wich delivers the full enhanced level of support for any Customer production environment.