Maintenance

Guaranteed 24/7 Hardware Support in over 76 provinces

Galaxy IT Hardware offers an independent from vendor and unbiased alternative maintenance solution which provides our customers choices and flexibilities in maintaining & refreshing their infrastructure equipment at their terms without influence from their vendors.

Not only can our customers expect as much as 50-70% cost savings on hardware maintenance and data center support without compromising uptime while reducing operational risks, but they also enjoy continuous support for equipment past their marketing lifespan (EOL) or vendor service lifespan (EOSL) for as long as they require.

Backed by a global service desk & distribution center, we guarantee a 4-hours response time for manpower and hardware replacement in over 30 countries as a professional service provider.

Why Galaxy IT Hardware?

Specialists offer of :

  • Multivendor hardware support
  • EOL support – thousands of obsolete IT systems supported
  • Nationwide Coverage Across Thailand
  • A single point of contact (24/7 service desk)
  • Access to ONE VIEW customer service portal for asset control, log ticket & view status

End Of Life Support Solutions for Network, Storage& Server (Unix & Wintel) systems

Onsite Support : Our field engineers can be onsite within 4 hours within all major cities in the ASEAN region

Remote Support : Our service desk can provide remote monitoring via telephone and remote connection 24/7

Spares Management : Let us take care of all the sparing, logistics & warehousing at a much reduced cost covering all of your sites

Fix It First : An engineer can be dispatched to a location outside our normal coverage area upon request & we always fix the problem first even if it’s not within the SLA

OEM & Product Line Support Listing

Note: Not all supported OEMs or product lines may be listed.

Value-added solutions:

  • Remote Monitoring
    We provide 24/7 proactive monitoring with our industry-leading monitoring software for our customers to ensure our Technical Service Desk is alerted of any issues even before our customers even realize any problems have occurred.
  • Galaxy IT Cares Customer Service Portal
    We provide access to our Galaxy IT Cares Customer Service portal to all our customers – a powerful secure web-based portal that enables and empowers our customers on their Galaxy IT Cares contract management and ticket management.

Track Record

  • Galaxy IT Hardware has proven expertise in supporting complex, multi-vendor data centers for major telecom operators and MNCs in Thailand since 2007. We have also invested heavily in our skilled workforce and internal system to ensure we can offer our customers the highest standard in the industry. Let us give you a free consultation regarding how we can support you. See our industry-leading service standards for yourself!

Interested in our Services?

Contact us now

Address

10th Floor, No. 10, Section 1, Keelung Road,
Songshan District, Taipei City

Email

[email protected]

Phone

Singapore: +65 66028057
Taiwan: +886 2 7715 9166